Customer service is like common sense, when it comes to organisational growth and success. With social media taking over the marketing world by storm, a small oversight can end up making your brand[...]

Customer service is like common sense, when it comes to organisational growth and success. With social media taking over the marketing world by storm, a small oversight can end up making your brand[...]

In the post-pandemic era, innovation and entrepreneurial spirit will reign supreme. Not only individual leaders but rather, organisations across the board[...]

If you are anything like us, you are constantly fielding requests at work. From formal requests to informal asks, there is always something ‘urgent’ that requires your immediate attention.[...]

I had an interesting conversation recently with a business leader about employees taking up people management roles for the first time. Individual contributors who do well in their roles, get[...]

I recently watched an America war movie inspired by true incidents that happened during the World War II. The script is based on the non-fiction book Unbroken : A World War II Story Of Survival,[...]

In one of my earlier assignments as a business head, we had a very passionate and driven employee Tanya (name changed).As she moved into her new role as a Marketing Manager, we were very confident[...]

For most organisations, the pandemic brought to surface unexpected talent, creativity, and resilience. Many mid-level employees stepped up and took charge of the situation. They handled the[...]